Service and support is finding a safe, reliable, and comfortable home on the Cloud – social channels were born there, and forums and communities for peer support have never been on premise. Now we see why high-value apps like knowledge management and response management fit so well there too. Besides the obvious infrastructure savings, the Cloud offers plenty of upside.
This on-demand webcast hosted by Patricia Seybold Group analyst Mitch Kramer answers these questions and more:
Where are leading companies recognizing the most ROI?
How are these organizations using the cloud to maximize the customer experience?
How does the Cloud affect best practices, such as KCS?
How can you ensure that your sensitive data is protected in virtualized environments? How will you demonstrate the compliance of your cloud deployments? In this white paper, you will learn:
Data protection best practices for virtual servers and storage, SaaS applications, cloud-based transactions, and more.
How to ensure security and regulatory compliance in the cloud.
How to seamlessly extend trust and control from on-premise to virtual environments.
With this practitioner’s guide in hand, you will learn how to fully leverage the benefits of the cloud with security that follows you there. Download today!